Queue System With Digital Signage

QSIGNAGE runs on a parallel architecture that links the TCP/IP Network Switch to the ticket terminal, Queue Server, Media Player and Virtual Terminals. Our system supports the full integration of queue management system with a customized 3 zone content management system which can be integrated with mobile SMS interactive solution to inform customers of appointment schedules and long queues

Hardware diagram

QSIGNAGE is made up of:

  • software to manage and control
  • software for counter operator (point of call)
  • multimedia totem with numbered ticket vending device
  • alphanumeric screen – counter indicator and called number
  • alphanumeric multiline screen – calls recap display
  • optional LCD screen to broadcast ADV besides the called number
  • server
     

Features

QSIGNAGE is a modular, flexible and intuitive solution that offers a range of fully integrated functions to simplify and automate the management of flows peaks in the two most important moments. The first one is the acceptance at the reception, the second is the service requested at the lab/ambulatory. QSIGNAGE is a solution able to manage single- and double-flow queue management, so that users do not have to take a second ticket after the one at the reception. The system is a smart solution, able to give an effective welcome in open-to-public offices with simple and pleasant tools, to offer information and to sort users to the right counter, increasing the effectiveness of the communication related to products or services.
 
The solution combines some fundamental elements, like:
 

  • welcome and direct to the services offered by Public Authority using a self-service kiosk with an interactive touchscreen display
  • smartly control and centralized management based on the elaboration of the data gathered
  • multimedia communication on a big display for the queueing citizen
  • robustness and reliability
     

Virtual terminal with Counter Login/Logout

  • Digital Voice on Calling Number
  • Counter May Select the Task to be Served
  • Easy Next Buttons
  • Repeated Calls
  • Transfer to Other Counter/Desk
  • Store & Recall due to missing clients
  • Number in queue size on the ticket

 

 

 

 

 

 

 

 

 

 

Unlimited number of LCD display

  • Split the screen to 3 Zone
  • Content Management for Advertisment contents

 

 

 

 

 

 

 

 

 

Multimedia kiosk: ticket + infopoint

The ticket vending machine is Kiosk, a modern and elegant structure, white, easily accessible and suitable also for motory disabled people thanks to its height.
The kiosk can be located in different places and the system is able to manage all of the ticket vending machines in a unified way.

 

 

 

 

 

 

 

 

Recap Display for ongoing calls

LCD display located in different places and to visualize the progression of numbers and other information, such as multimedia infotainment and news tickers.

 

 

 

 

 

Counter display

Thanks to a LED or LCD counter display, it is possible to identify the number of the counter, coupling it with the called number and the service required. The information can be on a single or multiple line.

 

 

 

 

 

Points of call
Each operator, through his/her own terminal, will call the user at the counter and, in that moment, the number shown on the display will increase. The application is also able to show other information like how many people are queueing or indicating presence/non presence.

Server
The heart of the software's architecture is installed on a Microsoft server and, through a one and only backoffice the system administrator is able to manage the system configurations (ex. number of counters, kind of services, etc) and the operative data (profiles of users flows, statistics for time unit, etc.).
 

Benefits:-

FOR THE USER

Getting a better service
The digital totem where you can select the service and have your ticket printed, gives also clear and detailed information to support the user.

Reducing the chance of making a mistake
a more precise information given by the digital totem, helps users to choose the right service, decreasing the chance of making a mistake and of waiting in the wrong queue.

Reducing the sense of uneasiness
Thanks to the queue managing totem, the user can be given useful information before he gets to the counter, such as the documents he needs to bring there or the revenue stamp.

FOR THE LABS

Getting a better service
The digital totem where you can select the service and have your ticket printed, gives also clear and detailed information to support the user.

Reducing the chance of making a mistake
a more precise information given by the digital totem, helps users to choose the right service, decreasing the chance of making a mistake and of waiting in the wrong queue.

Reducing the sense of uneasiness
Thanks to the queue managing totem, the user can be given useful information before he gets to the counter, such as the documents he needs to bring there or the revenue stamp.

Giving always updated information.
LCD wall displays are real digital notice-boards where you can show in an easy and quick way news, bulletins and whatever you think it is useful.

Having a stable and robust system
The system was installed and tested in important national structures and turned out to be effective and robust.

Flexible and highly customizable system
The system easily suits the needs of the structure and this determines low costs of deployment and management.

Managing in a centralized way
The system allows the administrator to manage the whole structure from a unique console, so he can easily and quickly visualize all the displays/kiosks.